Returns
How can I make a return?
We hope you'll love everything you order, but if something's not quite right, we're happy to help. You have 28 days from delivery to send back a full-price item (14 days for sale items). Simply head to our returns portal, select the items you'd like
How do I exchange an item?
Fancy a different size or colour instead? Head to our returns portal as you would for a return, and choose "exchange" as your reason. We offer two types:. Exchanges are free.
Where do I drop off my return?
Once you have your QR code, simply take your parcel to your nearest Post Office or Evri Parcel Store - no need to print anything yourself, they'll do that for you when you show your code. If you're returning items from more than one order, please kee
I can't find my QR code?
Once you've started your return through our returns portal, we'll email you a QR code to take to the Post Office. If it hasn't landed in your inbox, here's what to try:. Still can't find it? Contact us at [email protected] with you
My item arrived faulty or damaged - what do I do?
We're so sorry to hear this - that's not the experience we want you to have, and we'll put it right as quickly as possible. If it's within 30 days of delivery, please head to our returns portal and select "faulty" as your reason for returning. From t
How do I return an item from outside the UK?
You can start your international return via our international returns portal, where you'll select the items you'd like to return and your reason for returning. Once you've completed the steps, you'll receive a label to print and attach to your parcel
Can I return a sale item?
Yes, you can. Please note, sale purchases must be returned to us within 14 days of delivery. If your return is received after the 14-day window, you will not be eligible for a refund to your original payment method. Instead, we will issue a gift card
How will I know my return has been processed?
You can track your return at any time using the link in your returns confirmation email, so you'll be able to see once it's arrived safely with us. As soon as your refund has been processed, we'll send you an email to let you know. A few things to be
I purchased my item from one of your partners (John Lewis, Marks & Spencer, etc.) - how do I return it?
If you purchased your item through one of our partner retailers — including John Lewis, Marks & Spencer, JD Williams, or Next.com - please return it directly to them, whether that's in-store or through their own returns process. The same applies the
How much does it cost to return my item(s)?
Returns for UK & NI cost £2.95, which is deducted from your refund. This small contribution helps us reduce the environmental impact of returns, and we're always working hard to perfect the fit of each and every piece, so you can find the right fit t