My item arrived faulty or damaged - what do I do?Updated a month ago

We're so sorry to hear this - that's not the experience we want you to have, and we'll put it right as quickly as possible.

If it's within 30 days of delivery, please head to our returns portal and select "faulty" as your reason for returning. From there, you'll be guided through the process as normal.

If it's been more than 30 days, please email us at [email protected] with your order number, a photo of the fault, and a brief description, and our team will take it from there.