How will I know my return has been processed?Updated a month ago
You can track your return at any time using the link in your returns confirmation email, so you'll be able to see once it's arrived safely with us. As soon as your refund has been processed, we'll send you an email to let you know.
A few things to bear in mind:
- Please allow up to 7 days for your parcel to reach our warehouse from drop-off, and up to 10 working days for your bank or card provider to show the refund in your account
- We'd always recommend keeping proof of postage, as we're unable to take responsibility for parcels lost in transit
- Items must be returned unworn, unwashed, and in their original condition, with labels and tags still attached — if not, we won't be able to process your return and the item will be sent back to you
- Please also take care when trying items on, as we're unable to accept anything that shows signs of perfume, makeup, deodorant, or other marks
If you believe your return is taking longer than expected, please get in touch at [email protected] and we'll look into it for you.