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Create A Return (UK & NI)

Create A Return (International)

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Find answers on orders, delivery, returns, refunds and more from Live Unlimited London. Can't find what you need? Our Customer Care team is here to help.

Live Unlimited London | Help Centre & FAQs

How do I cancel my order?

Where is my order?

How do I track my order?

Shipping & Delivery Policy

What should I do if I receive the wrong item?

How do I make changes to my order?

Does Live Unlimited cover duties & taxes in my order?

An item is missing from my order - what do I do?

What are your next day delivery timeframes?

Do you deliver to Crown Dependencies (Channel Islands & Isle of Man)?

Ordering & Delivery

How can I make a return?

How do I exchange an item?

Where do I drop off my return?

I can't find my QR code?

My item arrived faulty or damaged - what do I do?

How do I return an item from outside the UK?

Can I return a sale item?

How will I know my return has been processed?

I purchased my item from one of your partners (John Lewis, Marks & Spencer, etc.) - how do I return it?

How much does it cost to return my item(s)?

Returns

How long do refunds take / Where is my refund?

My payment didn't go through / I've been charged twice

Refunds

My discount code isn't working

NHS & Heroes Discount

How do I get 15% off my first order?

I've signed up for the newsletter but haven't received my discount code?

Discounts

How do I contact your customer care team?

Restocks

How should I care for my garment?

How do I unsubscribe from marketing emails?

How do gift cards work?

I can't log in / reset my password?

I have noticed my item is faulty

Paying with Klarna

General FAQ's

What size should I buy?

Sizing FAQ's