Ordering & Delivery
How do I cancel my order?
Unfortunately, we're unable to cancel orders once they've been placed, as they go into processing very quickly. Once your order is out for delivery, you may be able to redirect it to a local pick-up point or a different address using the tracking lin
Where is my order?
We aim to get your order dispatched within 24 hours (48 hours during sale periods). Once it's on its way, you'll receive a dispatch confirmation email with your tracking details, so you can follow its journey to your door. Delivery times depend on th
How do I track my order?
Once your order has been dispatched, you'll receive an email with your tracking details, so you can follow its journey to your door. You can also track your order at any time on our order tracking page, using the email address or phone number you use
Shipping & Delivery Policy
All delivery times below are counted from dispatch, not from when you place your order. We aim to dispatch within 24 hours (48 hours during sale periods). UK Standard Delivery (3–5 days). UK Next Day (Next Working Day). You'll be asked to choose your
What should I do if I receive the wrong item?
We're so sorry about this. Please email us at [email protected] with:. Our team will get this sorted for you as quickly as possible.
How do I make changes to my order?
Unfortunately, once an order has been placed, we're unable to make any changes to it - this includes items, sizes, and delivery addresses. If you need to make a change, the quickest option is to place a new order with the correct details. If you then
Does Live Unlimited cover duties & taxes in my order?
No, duties and customs fees aren't covered by us - but there are no hidden surprises either. For international orders, these are calculated by our partner Global-E and shown to you clearly at checkout, so you'll know the full cost upfront before you
An item is missing from my order - what do I do?
We're sorry to hear something's missing from your delivery. First, do check your delivery note or packing slip, as items from the same order can sometimes arrive in separate parcels. It's also worth checking your inbox - occasionally an item can't be
What are your next day delivery timeframes?
If you order by 4pm you receive it the next working day*. Order by 4pm on Monday Arrives Tuesday. Order by 4pm on Tuesday Arrives Wednesday. Order by 4pm on Wednesday Arrives Thursday. Order by 4pm on Thursday Arrives Friday. Order by 4pm on Friday A
Do you deliver to Crown Dependencies (Channel Islands & Isle of Man)?
Yes, we do! Please note that these are classed as international orders, so our partner Global-E will take care of duties, taxes, and delivery for you. If you're unsure how this affects your order, please email us at [email protected]