An item is missing from my order - what do I do?Updated a month ago
We're sorry to hear something's missing from your delivery. First, do check your delivery note or packing slip, as items from the same order can sometimes arrive in separate parcels.
It's also worth checking your inbox - occasionally an item can't be fulfilled, in which case our Customer Care team will have already emailed you to let you know.
If something is genuinely missing and you haven't heard from us, please email [email protected] with:
- Your order number
- Which item(s) are missing
- A photo of what you received (including the packaging, if possible)
Our team will look into this for you and get back to you as soon as we can.