General FAQ's
How do I contact your customer care team?
You're welcome to reach us at [email protected], and we'll get back to you as soon as we can - we aim to respond within 48 hours. Our Customer Care team is available Monday–Friday, 9:30am–5pm.
Restocks
We know how frustrating it can be when your favourite piece sells out. The good news is, we do restock selected popular lines from time to time, so it's always worth checking back. To be the first to know, simply select "Notify Me" on the product pag
How should I care for my garment?
Every piece is different, so the best place to start is always the care label sewn into your garment - this will have the most accurate instructions for that specific fabric. As a general guide:. If you're ever unsure, feel free to email us at custom
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the "unsubscribe" link found at the bottom of any of our marketing emails. If you'd like to unsubscribe from our marketing catalogues instead, please email [email protected]. For anything el
How do gift cards work?
Live Unlimited gift cards are delivered by email and make a lovely gift for someone you're not quite sure what to buy. As mentioned in our returns policy, items purchased with a gift card can be exchanged for another item, or for credit back onto the
I can't log in / reset my password?
No problem, this is usually a quick fix. To reset your password:. If you don't receive the reset email, do check your junk or spam folder, and make sure you're using the same email address you originally signed up with. Still having trouble? Email us
I have noticed my item is faulty
If you believe your item is faulty, please register it through our returns portal here. We take great care to ensure every order leaves us in excellent condition, but if your item arrives damaged or you believe there is a genuine manufacturing fault,
Paying with Klarna
We're happy to offer Klarna as a payment option at checkout, so you can spread the cost of your order. We currently offer two ways to pay:. Pay in 3. Split your order into 3 equal, interest-free instalments, taken automatically every 30 days. Pay in