Once your return arrives at our warehouse, please allow up to 10 working days for us to process it. As soon as your refund has gone through, we'll send you an email to confirm. From there, it can take a few more days to appear back in your account, d

Once your return arrives at our warehouse, please allow up to 10 working days for us to process it.As soon as your refund has gone through, we&apos;ll send you an email to confirm. From there, it can take a few more days to appear back in your account, depending on your bank.You can track your return&apos;s progress using the link in your returns confirmation email.If you believe this time has passed, please get in touch at <a href="mailto:customercare@liveunlimitedlondon.com" id="isPasted">customercare@liveunlimitedlondon.com</a> and we&apos;ll look into it for you.

How long do refunds take / Where is my refund?

Don't worry, this is usually easily explained. If your payment didn't seem to go through, please check your bank account or card statement before trying again - sometimes a payment can still be pending, even if the order didn't appear to complete on

Don&apos;t worry, this is usually easily explained.If your payment didn&apos;t seem to go through, please check your bank account or card statement before trying again - sometimes a payment can still be pending, even if the order didn&apos;t appear to complete on our site.If you can see two charges for the same order, this is often a temporary authorisation hold rather than an actual duplicate charge, and it should drop off within a few days. No order is processed by us until payment has been successfully taken.If you paid with Klarna and have a query about your payment or instalments, please contact Klarna directly via their <a href="https://www.klarna.com/uk/customer-service/">customer service page</a> or the Klarna app, as they manage your payment plan.If you&apos;re still concerned after checking, please email us at <a href="mailto:customercare@liveunlimitedlondon.com">customercare@liveunlimitedlondon.com</a> with your order number (if you have one) and a screenshot of the charges, and we&apos;ll look into it for you.

My payment didn't go through / I've been charged twice

We're here to help, Mon–Fri 9:30am–5pm. We aim to get back to you within 48 hours.

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