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Create A Return (UK & NI)

Create A Return (International)

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<p dir="ltr">You&apos;re welcome to reach us at <a href="mailto:customercare@liveunlimitedlondon.com">customercare@liveunlimitedlondon.com</a>, and we&apos;ll get back to you as soon as we can - we aim to respond within 48 hours.</p><p dir="ltr">Our Customer Care team is available Monday&#x2013;Friday, 9:30am&#x2013;5pm.</p>

You're welcome to reach us at customercare@liveunlimitedlondon.com, and we'll get back to you as soon as we can - we aim to respond within 48 hours. Our Customer Care team is available Monday–Friday, 9:30am–5pm.

How do I contact your customer care team?

General FAQ's

How do I cancel my order?

Where is my order?

How do I track my order?

Shipping & Delivery Policy

What should I do if I receive the wrong item?

How do I make changes to my order?

Does Live Unlimited cover duties & taxes in my order?

An item is missing from my order - what do I do?

What are your next day delivery timeframes?

Do you deliver to Crown Dependencies (Channel Islands & Isle of Man)?

Ordering & Delivery

How can I make a return?

How do I exchange an item?

Where do I drop off my return?

I can't find my QR code?

My item arrived faulty or damaged - what do I do?

How do I return an item from outside the UK?

Can I return a sale item?

How will I know my return has been processed?

I purchased my item from one of your partners (John Lewis, Marks & Spencer, etc.) - how do I return it?

How much does it cost to return my item(s)?

Returns

How long do refunds take / Where is my refund?

My payment didn't go through / I've been charged twice

Refunds

My discount code isn't working

NHS & Heroes Discount

How do I get 15% off my first order?

I've signed up for the newsletter but haven't received my discount code?

Discounts

Restocks

How should I care for my garment?

How do I unsubscribe from marketing emails?

How do gift cards work?

I can't log in / reset my password?

I have noticed my item is faulty

Paying with Klarna

What size should I buy?

Sizing FAQ's

How do I contact your customer care team?Updated a month ago