We're here to help, Mon–Fri 9:30am–5pm. We aim to get back to you within 48 hours.

Back To Live Unlimited

Create A Return (UK & NI)

Create A Return (International)

liveunlimitedlondon

<p dir="ltr">If you&apos;ve signed up for our newsletter and haven&apos;t received your 15% off discount code, first check your junk or spam folder - it&apos;s not junk, we promise, but emails do sometimes end up there!</p><p dir="ltr">If you still can&apos;t find it, please email us at <a href="mailto:customercare@liveunlimitedlondon.com">customercare@liveunlimitedlondon.com</a> with the email address you signed up with, and we&apos;ll send it over to you.</p>

If you've signed up for our newsletter and haven't received your 15% off discount code, first check your junk or spam folder - it's not junk, we promise, but emails do sometimes end up there!. If you still can't find it, please email us at customerca

I've signed up for the newsletter but haven't received my discount code?

Discounts

How do I cancel my order?

Where is my order?

How do I track my order?

Shipping & Delivery Policy

What should I do if I receive the wrong item?

How do I make changes to my order?

Does Live Unlimited cover duties & taxes in my order?

An item is missing from my order - what do I do?

What are your next day delivery timeframes?

Do you deliver to Crown Dependencies (Channel Islands & Isle of Man)?

Ordering & Delivery

How can I make a return?

How do I exchange an item?

Where do I drop off my return?

I can't find my QR code?

My item arrived faulty or damaged - what do I do?

How do I return an item from outside the UK?

Can I return a sale item?

How will I know my return has been processed?

I purchased my item from one of your partners (John Lewis, Marks & Spencer, etc.) - how do I return it?

How much does it cost to return my item(s)?

Returns

How long do refunds take / Where is my refund?

My payment didn't go through / I've been charged twice

Refunds

My discount code isn't working

NHS & Heroes Discount

How do I get 15% off my first order?

How do I contact your customer care team?

Restocks

How should I care for my garment?

How do I unsubscribe from marketing emails?

How do gift cards work?

I can't log in / reset my password?

I have noticed my item is faulty

Paying with Klarna

General FAQ's

What size should I buy?

Sizing FAQ's

I've signed up for the newsletter but haven't received my discount code?Updated a month ago